1. Information We Collect
Personal Information
- Email Address: For account creation, notifications, and support
- Wallet Addresses: Compromised and safe wallet addresses for recovery service
- Private Keys: Compromised wallet private key (encrypted and secured)
- Verification Data: Information provided during identity verification process
- Social Proof: Optional links to social media posts about wallet compromise
Technical Information
- Transaction Data: Blockchain transaction hashes and recovery details
- Service Logs: Monitoring service status and performance data
- Usage Analytics: How you interact with our platform (anonymized)
- Device Information: Browser type, IP address, and device identifiers
2. How We Use Your Information
Primary Service Functions
- Monitor your compromised wallet for Lido withdrawal opportunities
- Execute recovery transactions using your compromised wallet private key
- Transfer recovered funds to your designated safe wallet
- Provide real-time status updates and notifications
- Calculate and process success fees
Additional Uses
- Verify your identity and prevent fraudulent use
- Provide customer support and technical assistance
- Improve our service performance and user experience
- Comply with legal obligations and regulatory requirements
- Send important service updates and security notifications
3. Data Security and Protection
Security Measures
- Encryption: All private keys encrypted with AES-256 encryption
- Secure Storage: Data stored in SOC 2 compliant infrastructure
- Access Control: Strict access controls and multi-factor authentication
- Regular Audits: Periodic security audits and vulnerability assessments
- Data Minimization: We only store data necessary for service operation
4. Data Sharing and Disclosure
We DO NOT Share Your Data Except:
- Legal Requirements: When required by law, court order, or regulatory authority
- Service Providers: With trusted third-party services (hosting, analytics) under strict contracts
- Business Transfer: In the event of a merger, acquisition, or sale of assets
- Safety and Security: To protect our users, service, or public safety
We NEVER: Sell your personal information, share it for marketing purposes, or provide it to third parties for their own use.
5. Data Retention
- Active Accounts: Data retained while your account is active
- Completed Services: Transaction records kept for 7 years for legal compliance
- Private Keys: Securely deleted after service completion or account closure
- Analytics Data: Anonymized usage data may be retained indefinitely
- Legal Hold: Data may be retained longer if required by legal proceedings
6. Your Privacy Rights
You Have the Right To:
- Access: Request a copy of your personal data
- Correct: Update or correct inaccurate information
- Delete: Request deletion of your personal data
- Restrict: Limit how we process your data
- Portability: Receive your data in a portable format
- Object: Object to certain types of data processing
7. Cookies and Tracking
We use essential cookies for service functionality and optional analytics cookies to improve user experience. You can control cookie preferences through your browser settings. Disabling essential cookies may affect service functionality.
8. International Data Transfers
Your data may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.
9. Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our website. Your continued use of the service constitutes acceptance of any changes.
11. Contact Us
For privacy-related questions, concerns, or to exercise your rights, contact us at:
Privacy Officer: privacy@lidoguard.org
General Support: support@lidoguard.org
Telegram: LidoGuard Pro Support
Response Time: We respond to privacy requests within 30 days